This Privacy Policy explains how High Ticket DMs ("we," "us," or "our") collects, uses, discloses, and protects information when you interact with our website, advertisements, direct messages, automated chat systems, or related services (collectively, the "Services").

By using our Services — including submitting a form, sending us a direct message, or engaging with our automated messaging systems — you agree to the terms of this Privacy Policy.

1.⁠ ⁠Who We Are

High Ticket DMs provides marketing, lead generation, and automated messaging services to businesses. This policy applies to individuals who interact with our advertisements, forms, or messaging systems as prospective leads or customers.

Contact details: alex@highticketdms.com

2.⁠ ⁠Information We Collect

We may collect the following categories of information when you interact with our Services:

2.1 Information You Provide Directly

Name
Phone number
Email address
Business name and industry (where applicable)
Responses to qualifying questions (e.g. budget, timeline, decision-making authority)
Any other information you voluntarily share via direct message, lead form, or phone call

2.2 Information Collected Automatically

IP address and approximate location
Device and browser type
Referral source (e.g. the advertisement you clicked)
Interaction data (e.g. messages sent/received, response times, engagement with automated chat flows)

2.3 Information from Third-Party Platforms

Where you interact with us via Meta platforms (Facebook or Instagram), Meta may share limited profile information (such as your name and public profile details) with us in accordance with your Meta privacy settings and Meta's own policies. We do not control, and are not responsible for, Meta's data practices.

2.4 Payment Information

If you make a purchase, payment is processed by a third-party payment processor (e.g. Stripe, PayPal). We do not store full payment card details on our own systems.

2.5 Call and Message Recordings

Calls and message exchanges may be recorded or logged for training, quality assurance, and service improvement purposes, where permitted by applicable law. Where required, we will notify you that a call is being recorded.

⁠⁠How We Use Your Information

We use the information we collect to:
Respond to your inquiry and qualify you as a potential lead or customer
Operate automated chat/DM systems that engage with you on our behalf or on behalf of a client business
Schedule calls, consultations, or appointments
Process payments for products or services purchased
Improve our advertising, messaging flows, and service quality
Comply with legal obligations
Send you relevant marketing communications, where you have not opted out

4.⁠ ⁠Automated Messaging and Bots

Some or all of the initial responses you receive via direct message may be generated by an automated system ("bot") rather than a live human. Automated systems are used to:

Respond quickly to inbound messages
Ask qualifying questions
Book calls or appointments
Route conversations to a human team member where appropriate
You may request to speak with a human representative at any time by replying to the conversation and asking to do so.

5.⁠ ⁠Legal Basis for Processing (UK/EU Users)

Where applicable data protection law requires it (e.g. UK GDPR, EU GDPR), we process your personal data on the following bases:
Consent — where you have voluntarily submitted your information via a form or DM
Legitimate interests — to respond to inquiries and operate our marketing and sales processes
Contract — where processing is necessary to provide a service you have purchased
Legal obligation — where we are required to retain or disclose information by law

6. ⁠How We Share Information

We do not sell your personal information. We may share your information with:

Client businesses — if you are engaging with us as a lead for a specific business (e.g. a construction or local service company), your information is shared with that business so they can fulfil your inquiry

Service providers — third parties who help us operate our Services, such as CRM providers, messaging platforms (Meta/Instagram/Facebook), payment processors, and scheduling tools

Legal and regulatory authorities — where required to comply with law, enforce our terms, or protect rights, property, or safety

Business transfers — in connection with a merger, acquisition, or sale of business assets

7. ⁠Data Retention

We retain personal information for as long as necessary to fulfil the purposes described in this policy, including to respond to your inquiry, provide services, and comply with legal obligations. Retention periods may vary depending on the nature of the data and applicable law.

8. ⁠Your Rights

Depending on your location, you may have the right to:
Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your information
Object to or restrict certain processing
Withdraw consent at any time (where processing is based on consent)
Opt out of marketing communications
Lodge a complaint with a relevant data protection authority
To exercise any of these rights, contact us at alex@highticketdms.com.

9. Opting Out of Messaging

You may opt out of receiving further messages at any time by:
Replying "STOP" or "UNSUBSCRIBE" to any message, or
Contacting us directly at alex@highticketdms.com

Please note that opting out of marketing messages does not affect messages necessary to complete a transaction you have already initiated.

10. ⁠Data Security

We take reasonable technical and organisational measures to protect your information from unauthorised access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

11. ⁠International Data Transfers

Where your information is transferred outside your country of residence (including to service providers such as Meta or cloud/CRM providers), we take steps to ensure appropriate safeguards are in place in accordance with applicable law.

12.⁠ ⁠Children's Privacy

Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors. If you believe a minor has provided us with information, please contact us so we can delete it.

13.⁠ ⁠Third-Party Links and Platforms

Our Services may involve interactions on third-party platforms (such as Instagram or Facebook). Your use of those platforms is also governed by their respective privacy policies and terms, which we encourage you to review.

14.⁠ ⁠Changes to This Policy

We may update this Privacy Policy from time to time. The "Last Updated" date at the top of this page reflects the most recent revision. Continued use of our Services after changes take effect constitutes acceptance of the updated policy.

15.⁠ ⁠Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at:

High Ticket DMs alex@highticketdms.com